Frequently Asked Questions
Is everything confidential?
Absolutely. All the time. Every time. We adhere to a strict code of conduct that includes full confidentiality. We will never speak about your business or personal life during or after our service. Your home, your possessions, and your lifestyle are never for our judgment or release. For this reason, we do not include before or after photos of our sessions unless specifically agreed upon in writing. Car magnets used for advertising are removed before our consultation and at the time of your service.
Do you work with hoarders?
No, unfortunately, we do not specialize in extreme hoarding cases. However, we are here to help you navigate help towards a new lifestyle and can refer you to professional individuals who specialize in working with extreme hoarding habits. An in-home consultation is the best way to determine this.
Will you take my trash and donations with you after the work session?
We will bring trash bags to your curb after an organizing session. We will also call for a charity pick-up, or haul a reasonable amount of donated items from you to be recycled or upcycled.
That is totally up to you. Some clients like to be a part of the process, some prefer to leave it to the pros. After our initial consultation, we are happy to work independently. If you are unable to meet at the time of service, entry arrangements can be made prior to your appointed service. That includes leaving a house key at a designated location or with your door service.
Do I need to have containers or accessories available?
We try our best to use what you have and repurpose what we can, however, it is extremely helpful to have containers and storage accessories available at your scheduled time of service. We will gladly offer a range of recommended items and favorites that our clients find helpful. We will gladly shop for you at a discounted hourly rate if it is more convenient for you.
How can I help ready myself before my organizing session?
To help us work more efficiently, we ask that you readily have the storage accessories recommended during your initial consultation. Items such as large garbage bags, or contractor bags, extra hangers, or tubs are also helpful. Boxes, moving supplies, (such as tape, tape dispensers, packing materials) are also necessary for moving projects. We do come prepared with a label maker, tape measurers, Sharpies, and a drill. Our organizers are not required to clean, sanitize, or thoroughly clean households. A "Tidy-Up" hourly service is available at an additional cost. Please see packages & pricing for more information.
Will you make me get rid of things?
Your property is yours to make decisions about and we will never bully, manipulate, or push you into getting rid of items that are important to you. While we generally believe that donating, purging, downsizing, and eliminating broken items, duplicates, and items that no longer serve you feels great, frees up space, and creates function, we ultimately want you to feel comfortable with the entire process, and with your decisions. We pledge to respect, and support your desire for order the best way that we can. If that means organizing all of which you have, we can do that too.
How much will this cost?
Moss & Mint Homes offers 4, 6, 12, and 24-hour packages, often following a free 30-minute phone consultation and/or in-home consultation. In-home consultations outside of our 30-minute driving radius will be booked at an additional charge. Please see the Packages & Pricing section for more information. Additional hours can be added to 6-hr sessions at a per diem rate and can be purchased on-site through this website or by using the electronic Clover payment method. We find that most projects need at least 4 hours to create effective change, which is why sessions are all booked at a 4-hr minimum. Our professional recommendations depend on certain factors such as how much stuff, or how many rooms you would like us to organize, and how quickly you can make decisions about what to keep and what to let go of.
What forms of payment do you accept?
Payments are made directly through our safe and secure online website and on-site through the credit card processing feature, Clover. Venmo, PayPal, Cash, and Checks are also acceptable forms of payment. Written receipts can be given upon request. Returned checks are subject to a banking fee. Payments are due in full and upfront at booking to secure an appointment. A request to pay in full, at completion may be honored. Deposits may be required.
Which geographical areas do you service?
We regularly serve the greater Jacksonville area including Jax Beach, Saint Augustine, Nocatee, Ponte Vedra, Fleming Island, World Golf Village, Palm Coast, Crescent Beach, Saint Johns, Mandarin, Fruit Cove, Orange Park, Amelia Island, Fernandina Beach, Flagler, and more. However, check out our DIY virtual organizing opportunities for more flexible service options. Traveling outside of these listed territories is subject to a traveling fee.
Do you charge for travel?
We do not charge extra for travel if your residence or business is within the limits of the greater Jacksonville, FL working territories. However, we may be willing to travel depending on your consultation and needs, or for an additional traveling fee. Travels outside of the stated driving territories will be booked upon an agreed-upon traveling fee. In-home consultations outside of a 30-minute driving range from our 32092 zip code will be booked at a $60 fee. That $60 will be applied to your first session if booked within 24 hours..
Do you do DIY virtual organizing?
Yes, we can coach you through scheduled sessions via skype or facetime. Through email, text, documents, video chat, and pictures, we can create and plan a system for each room, and guide and encourage you along the way. DIY organizing isn’t for every personality type and works best with self-starters who work well with professional direction and accountability.
I’ve seen your normal hours of operation, but do you work evenings and weekends?
Our normal hours of operation are Monday - Friday 10 am- 6 pm. Though we may correspond between 9a.m-9p.m. In some cases, special accommodations can be arranged for evenings and weekends.
How soon can I get someone to help me?
It is possible to get a next day appointment, but in most cases, you’ll have to wait a few days or a week for an appointment. In the case that we are booked out, we will gladly put you on a cancellation list. If we have a cancellation, you may get a same-day appointment.
Do you have assistants?
You may hire 2 organizers for 1 job to cut time in half. Meaning, a 12-hour job may be completed in 6 hours by hiring 2 organizers for double the rate. We can also recommend a trusted handyman or contractor independent of MMH, subject to their own quotes, fees, and insurance.
I don’t allow shoes in the house, is this okay?
We will arrive with a second set of house shoes which your organizer will change into once they enter your home. We respect your property and do not wish to track anything unwanted into your home. However, while working in attics, garages, basements, or outdoor spaces, we may change into our outdoor shoes for our protection.
Do you work with children and/or seniors?
We love to work with everyone, as everyone plays a very important role in home organization. Children can certainly help organize their special spaces and the family home. However, we will not work independently with children, and parents have to have an active role during each session.
Is it okay to have a pet in the home?
We love all animals! Cats can roam freely as they will, however, it is best to secure your dog after our initial greeting to avoid injury to pet or person as we move throughout the house with sometimes cumbersome items. We also want to ensure that your animals remain safely secured in the home when we exit the premises to remove trash and donation bags.
Are there any items you do not organize?
Because of insurance policies, we do not organize firearms, prescription medications, and/or valuable jewelry.
Can you help me stay organized?
Of course! Our goal is to jump-start a beneficial flow within your home. We love to get you started on this new lifestyle, and we are always here to help you spruce up your spaces regularly or as needed. But we also want to set you up for success with systems you can routinely manage and get your whole family involved with. We are passionate about getting you organized, we are also passionate about helping you stay organized with effective systems and even tips and tricks in our monthly newsletter. Remember our commitment to non-judgment? Please, do not ever feel ashamed about asking us to come back in to re-organize your space as life remains busy, and help is once again needed. Also, check out our "Tidy-up" and monthly maintenance add-on service.