Frequently Asked Questions

Is everything confidential?

Absolutely. All the time. Every time. I adhere to a strict code of conduct which includes full confidentiality. I will never speak about your business or personal life during or after my services. Your home, your possessions, and your lifestyle are never for our judgment or release. For this reason, I do not include before or after photos of our sessions.

 

Do you work with hoarders?

No, unfortunately, I do not specialize in extreme hoarding cases. However, I am here to help you navigate help towards a new lifestyle and can refer you to professional individuals who specialize in working with extreme hoarding habits. An in-home consultation is the best way to determine this. 

Will you take my trash and donations with you after the work session?

I will bring trash bags to your curb after an organizing session. I will also call for a charity pick-up or haul a reasonable amount of donated items from you to be recycled or upcycled. 

Do I have to be home at the time of service?

That is totally up to you. Some clients like to be a part of the process, some prefer to leave it to the pros. After our initial consultation, I am happy to work independently. If you are unable to meet at the time of service, entry arrangements can be made prior to your appointed service. That includes leaving a house key at a designated location or with your door service. 

 

Do I need to have containers or accessories available?

I try best to use what you have and repurpose what I can, but it is extremely helpful to have containers and storage accessories available at your scheduled time of service. I will gladly offer a range of recommended items and favorites that my clients find helpful. I will gladly shop for you at a discounted hourly rate if it is more convenient for you. 

How can I help ready myself before my organizing session?

To help us work more efficiently, I ask that you have ready for use the storage accessories which were recommended during your initial consultation. Items such as large garbage bags, or contractor bags, extra hangers, or tubs are also helpful. Boxes, moving supplies, such as tape, tape dispensers, packing materials are also necessary for moving projects. Light cleaning supplies such as paper towels, spray cleaners, brooms, and vacuums are also nice to have handy so that I can lightly surface clean as I move from space to space. However, our organizers are not required to clean, sanitize, or thoroughly clean households. 

I do come prepared with a label maker, tape measurer, Sharpies, and a drill.

Will you make me get rid of things? 

Your property is yours to make decisions about and I will never bully, manipulate or push you into getting rid of items that are important to you. While I believe that donating and purging items that no longer serve you feels great, and offers a new sense of freedom, I want you to feel comfortable with your decisions and will support your desire for order the best that I can. If that means organizing all of which you have, I can do that too.  

How much will this cost?

I offer 4, 6, 12, and 24-hour packages, often following a free 30-minute phone consultation and/or in-home consultation. In-home consultations outside of my 30-minute driving radius will be booked at an additional charge. Please see Packages & Pricing for more information. Additional hours can be added to 6-hr sessions at a per diem rate and can be purchased on-site through this website or by using the electronic Clover payment method. I find that most projects need at least 4 hours to create effective change, which is why sessions are all booked at a 4-hr minimum. My professional recommendations depend on certain factors such as how much stuff or how many rooms you would like us to organize, and how quickly you can make decisions about what to keep and what to let go of. 

What forms of payment do you accept?

Payments are made directly through my safe and secure online website and on-site through the credit card processing feature, Clover. Cash and checks are also acceptable forms of payment. Written receipts can be given upon request. Returned checks are subject to a banking fee. Payments are due in full at the end of our service session. Deposits may be required. 

Which geographical area do you service?

I regularly serve Southern New Jersey including Gloucester, Camden, Burlington, Mercer, Salem, Cumberland, and Cape May Counties. However, check out my DIY virtual organizing opportunities for more flexible service options. Traveling outside of these listed territories is subject to a traveling fee.

Do you charge for travel?

I do not charge extra for travel if your residence or business is within the limits of the greater Jacksonville, FL working territories. However, I may be willing to travel depending on your consultation and needs, for an additional traveling fee. Travels outside of the stated driving territories will be booked upon an agreed-upon traveling fee. In-home consultations outside of a 30-minute driving range from our 32095 zip code will be booked at a $60 fee. That $60 will be applied to your first session if booked within 7 days. 

Do you do DIY virtual organizing? 

Yes, I can coach you through scheduled sessions via skype or facetime. Through email, text, documents, video chat and pictures I can create and plan and system for each room, and guide and encourage you along the way. DIY organizing isn’t for every personality type and works best with self-starters who work well with professional direction and accountability. 

I’ve seen your normal hours of operation, but do you work evenings and weekends?

My normal hours of operation are Monday - Friday 10 am- 4 pm. However, in some cases, special accommodations can be arranged for evenings and weekends. 

How soon can I get someone to help me?

It is possible to get a next day appointment, but in most cases, you’ll have to wait a few days or a week for an appointment. In the case that I am booked out, I will gladly put you on a cancellation list.  If I have a cancellation, you may get a same-day appointment.

Do you have assistants? 

I sometimes bring an assistant along depending on the project size. Any assistant works as an independent contractor and is independently insured. I can also recommend a trusted handyman depending on your circumstances. I can assess this during your initial consultation. 

I don’t allow shoes in the house, is this okay?

I will arrive with a second set of house shoes which I will change into once I enter your home. I respect your property and do not wish to track anything unwanted into your home. However, while working in attics, garages, basements or outdoor spaces, I may change into my outdoor shoes for protection.  

Do you work with children and/or seniors?

I love to work with everyone, as everyone plays a very important role in home organization. Children can certainly help organize their special spaces and the family home. However, I will not work independently with children, and parents have to have an active role during each session.

Is it okay to have a pet in the home?

I love all animals! Cats can roam freely as they will, however, it is best to secure your dog after our initial greeting to avoid injury to pet or person as we move throughout the house with sometimes cumbersome items. I also, want to ensure that your animals remain safely secured in the home when I exit the premises or remove trash and donation bags. 

Are there any items you do not organize? 

Because of insurance policies, I do not organize firearms, prescription medications, and/or valuable jewelry.  

Can you help me stay organized?

Of course! My goal is to jump-start a beneficial flow within your home. I love to get you started on this new lifestyle, and I am always here to help you spruce up your spaces regularly or as needed. But I also want to set you up for success with systems you can routinely manage and get your whole family involved with. I am passionate about getting you organized, I am also passionate about helping you stay organized with effective systems and even tips and tricks in my monthly newsletter. Remember my commitment to non-judgment? Please, do not ever feel ashamed about asking me to come back in to re-organize your space as life remains busy, and help is once again needed.

Copyright @2019 Moss & Mint Homes LLC - All Rights Reserved

Servicing the greater Jacksonville, FL area including: Saint Augustine, Ponte Vedra, Nocatee, Orange Park, Mandarin, Fruit Cove, Palm Valley, Fleming Island and more...

609-233-4935