Policies

Code of Ethics

I shall act in the best interest of my clients to ensure the best possible outcome.

My professional manner towards clients will be positive, supportive and competent.

I shall hold all information provided by the client as private and confidential and not disclose any information or photographs about the client, their family or project, without express written prior consent of the client.

I am expected to expand my knowledge and skills through continuing education as part of my professional growth.

I am encouraged to support the development of the Organizing Profession.

I shall present my fees and fee structure in a transparent and easy to understand manner for my clients before starting work.

I shall avoid conflicts of interest between myself and my clients.

I shall inform my clients of any benefit I may receive or be entitled to in regard to the sale of recommended items or any professional referrals.

I shall not allow compensation from any third party to influence the integrity of recommendations of goods or professional services to my clients.

Company Policy

Moss & Mint Homes is fully insured by Hiscox Insurance Company.

All organizers are members of the American Society of Professional Organizers (ASPO).

All organizers have completed the ASPO Mastering Professional Organizing Certification Program through ASPO.

All estimates are not guarantees of time and/or fees. All estimates are made in the client's best interest and with the organizer's best judgment, conditions outside of our control such as delays made by the clients, deliveries, or other unforeseen circumstances may hinder or reconfigure time estimates.

Deposits may be required to book appointments.

All deposits are 100% non-refundable.

All remaining payments are expected to be made at the completion of services.

Payments may be made online through the secured bookings platform or in-person using the organizer's square device.

Cancellations must be made 48 hours PRIOR to your appointed time. Your deposit may be applied to future bookings made within 30 days of your canceled appointment. 

Organizers have the right to refuse work in any unsafe, uncomfortable, or unworkable environment. Deposits may be refunded only in this circumstance.

Organizers are not responsible for the safety or security of roaming pets during service.

Liability is limited to the amount of paid services rendered.

Services are non-refundable.

Travels outside of our stated driving territories will be booked after an agreed-upon travel compensation

 

Privacy Policy

Your privacy is important to us. 

Any information gathered on this website will remain private and confidential.

Any pictures or client information will not be used to promote Moss & Mint Homes without the client's written consent.

Any information you provide is used solely for the stated purpose unless agreed in advance to additional use.

Full Privacy Policy:

https://app.termly.io/document/privacy-policy/296afac5-31a8-47d6-bcf5-27e38d15c523

Copyright @2019 Moss & Mint Homes LLC - All Rights Reserved

Servicing the greater Jacksonville, FL area including: Saint Augustine, Ponte Vedra, Nocatee, Orange Park, Mandarin, Fruit Cove, Palm Valley, Fleming Island and more...

609-233-4935